About Imdat Cimsit
Imdat leads our Customer Support Operations, building high‑performing teams that deliver fast, empathetic and accurate help at scale. With a background in BPO leadership and QA, Imdat specializes in playbook design, agent coaching and CRM/helpdesk integrations.
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He partners with clients to define KPIs (FCR, CSAT, AHT), calibrate QA scorecards and launch training programs that improve consistency across channels.
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